Warranty Process

BlueAnt Wireless prides itself on maintaining a world class
locally based Helpdesk and Warranty return procedure.

We are committed to a 3 business day turn around time for product
returns where possible.

There are two options for booking warranty returns, using our
1) Internet Service Centre or
2) Customer Service Centre on the telephone.

Note: Our website is packed with Sales Tools to assist resellers
and end-users in choosing and using BlueAnt products.

Available for download from our website are:

   Product Manuals
   FAQ's
   Product Compatibility Charts
   Product Comparison Chart

Guided Connection Assistance Policy

For customers who are having issues connecting devices we encourage retailers to inform them that they should speak to one of the BlueAnt Customer Service Team for Guided Connection Assistance.

Our customer help desk is there to help customers experiencing
Bluetooth connection or product usage problems. Our staff are
ready and waiting to assist end-users so that the user can quickly get back to communicating.

Most faults are rectified with a short phone call.

Call the BlueAnt Customer Service Centre on
1300 669 049 (AUS) to request a Return Merchandise Authorisation (RMA)

A representative will contact you shortly.

End-User to BlueAnt

Step 1

Customer reads Manuals and FAQ contained in the product.
Customer visits the BlueAnt website for updated info and device
specific instructions.

Step 2

Customer calls BlueAnt Customer Service Team who clarifies
whether the problem is a Hardware or Connection issue.

Step 3

For Hardware faults the customer will be issued an RMA form.
Form is faxed or emailed to customer.
For Connection issues the customer will be guided through the
connection process by the BlueAnt Team.
Problem is usually resolved in a few minutes on the phone.

Step 4

Customer returns suspect part to BlueAnt with RMA form, Proof
of Purchase and details of the fault.

Step 5

Faulty Parts are replaced.
Non-Faulty Parts are returned to customer.

Please address all returns to:

BlueAnt Customer Service Center
245 St Kilda Road, St.Kilda 3182
Melbourne, Victoria
Phone: 1300 669 049
Fax: 03 9593 6701