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Z9i Bluetooth Headset
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General
1. What are the main difference between the Z9i and other Bluetooth headsets?
2. What is included in the Z9i package?
3. How does the Z9i use the Bluetooth technology?
4. How do I handle calls when the Z9i is connected?
5. Can I transfer an ongoing call back to my phone to continue it there?
6. How many devices can I pair to the Z9i?
8. What is the passcode/passkey of the Z9i?
9. Can I change the passcode of the Z9i?
10. Can I use voice activated dialling if my phone supports it?
11. Can I use the Z9i to listen to music from my mobile?
12. How often should I charge my Z9i?
13. Can I use my Z9i with my computer for VOIP applications?
14. Do I need to pair the devices every time I use them together?
15. What is Voice Isolation and how do I use it?
16. Can I switch the Voice Isolation prompt off?
17. What is the best practice for taking care of my BlueAnt Device?
1. What is Bluetooth Wireless Technology?
2. Is it safe to use Bluetooth devices? I have heard they can allow unauthorized connections.
3. Can somebody else take control of my Z9i if they are in range?
4. What is the difference between Handsfree and Headset Bluetooth Profiles?
5. How do I know if my devices are connected?
6. Can I connect more than one device to my Z9i at the same time?
7. How far can my mobile be from the Z9i and still remain connected?
8. Can other electrical devices cause interference with Bluetooth?
9. If I cup my hand over a Bluetooth device the signal strength and quality suffers.
11. What Bluetooth mobile phones can use the Z9i headset?
1. How do I re-connect my Z9i?
2. Why won’t my Z9i go into pairing mode?
3. The Z9i won’t reset. What can I do?
5. Why can’t I hear any sound from the Speaker?
6. Why is the Z9i noisy and distorted?
7. My Z9i worked great but now it won’t connect. What can I do?
8. The Z9i switches off when I hang up a call. What can I do?
9. Why can the talk time and standby time differ with the products specification description
10. Why does my phones battery not last as long as it used to?
11. I am having trouble pairing a second phone. What can I do?
12. How can I stay near the Z9i but not have calls diverted through it?
13. My phone says “Bluetooth Module not found”. What can I do?
14. I have a PDA phone that pairs to the Z9i but has trouble transferring calls. How can I fix this?
15. Why can’t I hear the dial tone from headset when I dial?
16. Voice dialing is not successful every time. What can I do?
17. People cannot hear my voice. What am I doing wrong?
18. Is there a smaller rubber earpiece available?
19. Is there a car charger available for the Z9i?
20. Can I purchase a car charger (or any other accessories) for the Z9i?
22. The speaker gel has come off. What can I do?
23. How do I upgrade the firmware for my Z9i?
24. Can I upgrade the Firmware on a Mac?
25. I’m having trouble upgrading the firmware and getting error messages. How do I do it?
26. There are so many button combinations to remember. What can I do?
1. What are the main difference between the Z9i and other Bluetooth headsets?
The Z9i uses Voice Isolation Technology and has Dual Microphones for clearer voice with less background noise.
The Z9i feature multi-point technology allowing it to connect to 2 phones at the same time and answer either, when they ring, and being able to swap between phones during a call.
2. What is included in the Z9i package?
In the box is the Z9i headset, a USB charging cable, an AC charger, a User guide, 3 x removable ear hooks, Small & Large ear bud, Quick Start Guide, User Manual & Warranty Card.
3. How does the Z9i use the Bluetooth technology?
Bluetooth is used to send and receive voice signals over radio waves between your mobile phone and the Z9i. It allows the Z9i to control phone calls on your mobile phone remotely.
4. How do I handle calls when the Z9i is connected?
For outgoing calls press the MFB button once to activate voice dialing or dial as per normal from your phone and the call will transfer to the Z9i.
For redialling the last number called, press volume up button for 3 seconds.
To terminate an ongoing call hold the MFB for 3 seconds.
5. Can I transfer an ongoing call back to my phone to continue it there?
Yes. Simply short press the Vol Up & Vol Down buttons simultaneously to disconnect from the Z9i and transfer the call to the phone.
6. How many devices can I pair to the Z9i?
The Z9i can store pairing information for 5 different phone devices.
7. Is my phone compatible?
If your phone has Bluetooth it more than likely supports a Handsfree or Headset Bluetooth profile, and so will work with the Z9i. Check your phones manual for up to date information.
8. What is the passcode/passkey of the Z9i?
The Passcode for the Z9i is “0000”.
9. Can I change the passcode of the Z9i?
No, the passkey is inbuilt and cannot be changed.
10. Can I use voice activated dialling if my phone supports it?
Yes. The Z9i supports voice activated dialling if your phone also supports it. Check your phones user manual for information on setting up this feature.
11. Can I use the Z9i to listen to music from my mobile?
Some mobiles can send music to the Z9i using the Handsfree profile but it will be a mono signal and sound a bit like an AM radio.
12. How often should I charge my Z9i?
You should charge the Z9i when the LED Indicator rapidly starts flashing red instead of blue. The battery will last for about 200 hrs on standby and much longer if the Z9i is switched off in between uses.
13. Can I use my Z9i with my computer for VOIP applications?
Yes. You can connect the Z9i to a PC or Mac that supports the Headset or Handsfree profile. To do this you need to have Bluetooth enabled in your computer by using a Bluetooth USB Dongle or having a computer that has Bluetooth inbuilt.
Depending on the Bluetooth Software the connection process is different. Simply put the Z9i into Pairing mode, then search for it using your computers Bluetooth Software. Enter the Passkey “0000” then start the Headset/Handsfree service.
14. Do I need to pair the devices every time I use them together?
No. The pairing process is required only once for each phone unless the devices are deleted.
15. What is Voice Isolation and how do I use it?
Voice Isolation is BlueAnt’s own proprietary DSP software which uses sophisticated techniques to separate the voice signal from the background noise using a dual microphone array. This technology is effective against noise sources whether they are stationary, impulsive or even other voices.
The Z9i has two voice Isolation modes: Standard & Max.
Voice Isolation Standard is used for normal environments with little background noise, and is the Default mode for the Z9i.
Voice Isolation Max is used for environments with a lot of background noise.
To switch between modes, while on a call short press the MFB.
16. Can I switch the Voice Isolation prompt off?
No. The Voice Isolation prompt cannot be turned off.
17.What is the best practice for taking care of my BlueAnt device?
To ensure continued use, please avoid leaving your BlueAnt device in direct sunglight and/or in areas above 100 degrees Fahrenheit/40 degrees Celsius such as on the dash of your car or in the center console.
1. What is Bluetooth Wireless Technology?
Bluetooth Wireless Technology is a short-range communications technology using encryption for high security data/voice transmission.
2. Is it safe to use Bluetooth devices, I have heard they can allow unauthorized
connections?
For Bluetooth security reasons, once you have set up your Bluetooth devices we recommend turning OFF the visibility option in the Bluetooth Menu of your phone so that other Bluetooth users cannot see the your phone. (This only applies to a few mainly older
Bluetooth enabled phones as most new phones have better security.)
3. Can somebody else take control of my Z9i if they are in range?
No, the Z9i can only connect to previously paired devices that have been authenticated. The Pairing procedure creates an encrypted key known only to the two devices paired.
4. What is the difference between Handsfree and Headset Bluetooth Profiles?
Handsfree Profile allows for extra features to be used with a mobile phone. Voice Dial, redial, call transfer are some that are included in Handsfree but not Headset. Handsfree also allows for a slightly better call quality.
5. How do I know if my devices are connected?
When Bluetooth is turned ON, on your phone you will see a Bluetooth symbol appear on your main screen that changes slightly (colours invert or arrows appear) when connected to the Z9i. Some phones show a Headset or Car symbol to notify you that the devices are connected.
6. Can I connect more than one device to my Z9i at the same time?
Yes, the Z9i utilises multi-point technology allowing you to connect to 2 phones at the same time and answer an incoming call from either phone.
7. How far can my mobile be from the Z9i and still remain connected?
The Z9i will remain connected within a range of 10 meters (30 ft). Sound quality may start to deteriorate after about 7 meters depending on your environment.
8. Can other electrical devices cause interference with Bluetooth?
Bluetooth technology employs a technique called frequency hopping to constantly change the frequency at which it sends data, reducing interference with wireless devices like wireless LAN’s, cordless landline phones.
Noise Interference can occur if the Bluetooth device is used in close proximity with a microwave. Check if there are any such devices in the surroundings, and if so keep the distance between the Z9i and such devices to at least 5 - 10m.
Usually any interference will only cause a slight crackling sound. The frequency of Bluetooth is much higher than that of radio station bands.
9. If I cup my hand over a Bluetooth device the signal strength and quality suffers. Why does this happen?
Bluetooth signals are radio waves and so do not need line of sight to operate. However, radio waves cannot travel through water and as the human body is made up of mostly water they cannot travel through it. Therefore, your hand will create a barrier causing slight interference and a loss of signal quality.
10. What Bluetooth mobile phones can use the Z9i headset?
V2.0 is the current version of Bluetooth with Enhanced Data Rate (EDR) technology, with data transfer rates of up to 3Mbps compared with 1Mbps in V1.2.
Note: All BlueAnt products are forward and backward compatible (Our V1.2 products can be used with V2.0 phones and our V2.0 products can be used with V1.2 phones)
11. What is the difference between Bluetooth V1.2 and V2.0?
V2.0 is the current version of Bluetooth with Enhanced Data Rate (EDR) technology, with data transfer rates of up to 3Mbps compared with 1Mbps in V1.2.
Note: All BlueAnt products are forward and backward compatible (Our V1.2 products can be used with V2.0 phones and our V2.0 products can be used with V1.2 phones)
In order to use the Z9i for VoIP, you will need to have a Bluetooth enabled PC or laptop. If you are running Windows XP or Vista please ensure to update your Bluetooth driver from your PC/Laptops manufactures web site to ensure you have the latest driver. Once the Z9i has been paired to your PC/Laptop ensure that the VoIP applications audio settings are set to the Bluetooth Headset for both incoming and outgoing audio.
1. How do I re-connect my Z9i?
Press the MFB button once shortly to re- connect to the first paired phone.
(Voice dial will be activated if enabled in phone, short press MFB to cancel this). Short press the Vol Up & Vol Down together to disconnect.
2. Why won’t my Z9i go into pairing mode?
If you have already paired 3 different phones to the Z9i you will need to reset it to pair a new device. To Reset the Z9i, Short press all three buttons, this will delete all pairing information and enter pairing mode.
The Z9i sometimes requires a few seconds to establish a connection. Please be patient while devices are searching.
3. The Z9i won’t reset. What can I do?
Ensure that the Z9i is not connected to any phone and press the Volume up, Volume down and the MFB together to reset. If this does not resolve your issue please contact Technical Support.
The LED will blink red instead of Blue when the battery is low.
A constant red light will show when the headset is plugged in and charging. It will turn off when fully charged.
If the Z9i is turned on while charging you will see a purple flash while charging.
5. Why can’t I hear any sound from the Speaker?
The phone’s memory may have become corrupt and can be fixed by rebooting the phone. If this does not resolve the issue, delete the pairing information and re-pair.
6. Why is the Z9i noisy and distorted?
Turn the Z9i Volume down to a level that does not give echo or feedback. Also turn the volume down on your phone. A low battery can also cause bad voice quality. Please charge the headset. Some people like to have their phone ring loudly, but this may cause distortion when transferred to the Z9i speaker.
In your phone, set up a Profile with lower ringing volumes and keypad tones and activate for use with the Z9i. (See your phones user manual for instructions on setting up profiles). Alternatively, you may have low antenna strength from your phone network which may cause signal drop outs or disruption.
Check our web site to confirm that you have the latest firmware installed. If you are running an old version of the Z9i firmware please download the update and follow the instructions to update your firmware.
7. My Z9i worked great but now it won’t connect. What can I do?
As newer phones are like mini-computers, they may become corrupt over time and you may need to reset them every so often (at least once a week is good). Simply switch off your phone remove the battery for a few seconds, replace and reboot. The Z9i should now connect. If not, remove existing pairing and re-pair the devices.
8. The Z9i switches off when I hang up a call. What can I do?
Ensure that you release the MFB when you hear the tone for end call. Alternatively, please check that you have the latest firmware installed on your Z9i Headset.
9. Why can the talk time and standby time differ with the products specification description?
The talk time and stand by time will differ based on different brands of mobile phone, different distances between devices and different Bluetooth link status (active, sleep, sniff mode etc.)
10. Why does my phones battery not last as long as it used to?
When you switch Bluetooth ON, your phone searches for Bluetooth devices in the area.
This will use more battery power than without Bluetooth ON. The Z9i has a standby mode it enters when connected to your phone so that it minimizes battery loss. This allows the Z9i to have such outstanding battery life as well as reducing the power required by the phone.
11. I am having trouble pairing a second phone. What can I do?
When Pairing a second mobile phone, make sure the first is off or out of range.
If you cannot connect to a previously paired and connected phone, go to the Bluetooth menu in the phone, select the Z9i and Press Connect.. Some phones may require this if it is the second device used. You do not have to re-pair the devices just manually connect.
12. How can I stay near the Z9i but not have calls diverted through it?
The Z9i will remain connected within a range of 10 meters. If you are staying near the device but want to take calls through the phone simply switch the Z9i off by long pressing the MFB button.
13. My phone says “Bluetooth Module not found”. What can I do?
This means that your phone cannot find its internal Bluetooth chip for some reason. Restarting your phone should fix this problem. If not please contact your phones manufacturer.
14. I have a PDA phone that pairs to the Z9i but has trouble transferring calls. How can I fix this?
Go to the phone manufacturers’ website and download and install the latest ROM software for your device. Many new PDA phones are software upgradeable and fixes are made available for problems such as this. This is especially the case with newly released devices.
15. Why can’t I hear the dial tone from headset when I dial?
Check the Bluetooth protocol of your mobile phone to see if it supports in-band ring tone. If it does, then you should hear the dial tone (such as Nokia series) or if it doesn’t you cannot (such as some Sony-Ericsson series).
16. Voice dialing is not successful every time. What can I do?
Using your headset to record the voice tags can enhance the recognition rate. Please refer to the user guide of your phone. Noisy environments can affect voice recognition. Record your voice commands in a quiet environment.
17. People cannot hear my voice. What am I doing wrong?
Check that the headset is not in mute mode.
18. Is there a smaller rubber earpiece available?
No. The earpiece only comes in the one size.
19. Is there a car charger available for the Z9i?
No the Z9i only comes with an AC wall charger.
20. Can I purchase a car charger (or any other accessories) for the Z9i?
Z9i spare parts and accessories can be purchase separately from one of our authorised spare parts retailers. Please check our web site www.blueantwireless.com for your nearest retailer.
21. I have mixed up my AC charger with my other device chargers. What does the Z9i AC charger look like?
The Z9i charger has the BlueAnt logo and BlueAnt written on the top and has the following specs:
Model DSA-5P-05 FUS
Input 100-240v 50/60hz
Output +5v 0.5a
22. The speaker gel has come off. What can I do?
The speaker gel has a screw thread on the inside and can easily be screwed back onto the Z9i Headset.
23. How do I upgrade the firmware for my Z9i?
In order to upgrade the firmware on your Z9i you will need to purchase a USB cable and have access to a PC with internet access. Log onto the support section of our web site www.blueantwireless.com and follow the links to download the Z9i upgrade instructions and the Z9i Upgrade zip files. Unzip both files to your computer then follow the instructions to upgrade the firmware.
24. Can I upgrade the Firmware on a Mac?
At this point, the upgrade software will only run on a Windows based system.
25. I’m having trouble upgrading the firmware and getting error messages. How do I do it?
Please ensure you are following the upgrade instructions correctly and that all other Bluetooth devices are disabled or turned off. If you are still receiving errors please contact our technical support for assistance.
26. There are so many button combinations to remember. What can I do?
The most common Z9i features can be activated by simply using the MFB. Most of the complicated combinations are for features most people will not use regular basis. The Quick Start Guide is also a handy pocket / wallet sized guide that can be taken with you and referred to while you are getting to know your Z9i and its features.
27. I have read all the solutions in this document but I still cannot get my Z9i to work properly. What can I do?
Please make an enquiry to support@blueantwireless.com or call the BlueAnt Customer Service Team on 1300 669 049 (AUS) or 0800 443 122 (NZ).
For Nth America call 1 866 891-3032 or customercare@myblueant.com.
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